Refund policy
30-Day Returns
We accept returns within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In the same condition received
- With tags attached
- In original packaging
Items that show signs of wear, pet hair, odor, damage, or alteration may not be eligible for return.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If you request a return label from us (U.S. orders), the cost of return shipping will be deducted from your refund.
The Refund Process
Prepare Your Item
Prepare the item for return. Our return address is:
STE 110 161
1121 E SPRING CREEK PKWY
PLANO, TX 75074
Step 1
USA: Email info@kiokatt.com with your order number and request for a return shipping label (cost deducted from refund), or provide your own return shipping tracking number.
Canada: Email info@kiokatt.com with your order number and your return shipping tracking number.
Step 2
Once the item is received and inspected, we will verify that it meets the return guidelines. If approved, your refund will be processed.
Step 3
Refunds are issued to your original payment method. Please allow up to 5 business days after inspection for the refund to appear, depending on your bank or card provider.
If you do not receive your refund within 5 business days, please contact info@kiokatt.com for assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact info@kiokatt.com as soon as possible so we can resolve the issue.
Non-Returnable Items
We cannot accept returns for:
- Custom or personalized items
- Personal care goods
- Perishable goods
- Hazardous materials
- Sale items
- Gift cards